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Frequently asked questions
Here you will find answers to questions about duration, payment models, and SEO.
Subscription
Are small text edits included in the subscription?
What is the minimum term for a subscription?
What happens if I cancel after 12 months and come back later?
What if I cancel before the 12 months are over?
Do I keep paying after the first 12 months?
Can I buy out of the monthly payments after the first year?
Does the monthly fee continue indefinitely after 12 months?
Do I keep the website and the domain if I cancel?
What happens if Stefan is unexpectedly unavailable?
Support
What does unlimited support mean?
What is included in unlimited support?
Can I add unlimited support after a project package?
Pages, Page Changes & Redesign
How many pages are included in the subscription?
Do translated pages count as additional pages?
How much does an additional page cost?
How much does an additional page with the same layout cost?
Can I refresh a page during the subscription?
Why is a page replacement more expensive than a new page?
Can I delete old pages and add new ones instead?
How do I know it is a redesign?
How is a redesign billed?
5-Minute Quick Check
What is the 5-Minute Quick Check?
Who is the Quick Check for?
What do you check in the Quick Check?
How does the Quick Check work?
What do I get from the Quick Check?
How much does the Quick Check cost?
Do you also review online shops?
How is my data used in the Quick Check?
Payment & Costs
Which payment methods are available?
How does SEPA Direct Debit work for the subscription?
Do you offer refunds?
Are there late payment fees?
What is the difference between subscription and the project package?
Multilingual
How much does an additional language cost?
Who handles the translations?
SEO & Visibility
Is SEO included in the subscription?
What exactly is on-page SEO and what do you implement?
What is off-page SEO and how does it work?
What are typical costs for professional off-page SEO?
Does SEO really help?
Can I get to page one on Google within a few weeks?
